Description

This episode is part 2 of my conversation with one of my good friends, Keri Bednarz, about Virtual Assistance. If you weren’t able to follow this episode, please go back and listen to part 1.

Let’s jump right into Keri’s story and learn more about the effective way to work with VA. 

[00:01 - 07:29] Training process

• Keri talks about the engagement matrix that they follow
• • Expertise matrix
  • Impact matrix
  • Deal flows
  • Brand growth and profitability 
• Make sure you are putting out what people want to see
• Keri shares her experience of the training process at the very first two weeks 
• • Had daily meetings with her VA to understand the job descriptions
• Rocket station keeps all of the VA accountable 
• • Once a week, meeting with the supervisor to share review and feedback
  • If you hire the VA fulltime, they will only be working for you
  • Two weeks trial as a part-timer for 20 hours 

[07:30 - 14:25] Communication and Working Tools 

• Keri talks about Slack and how it works.
• • Team communication tools
  • Multiple channels for different topics and divisions
  • Organizes everything for you
• Keri talks about keeping all the contents that her VA made.
• • So when he no longer works for her, she could still have access to them.
  • She talks about the importance of keeping backups.
• Getting to self-led habits
• • Guide and direct them in the right direction 
  • It takes a little bit of time to understand what you are doing.

[14:26 - 20:04] Communication style and Job Delegation 

• Keri talks about her communication style to her VA.
• • Being blunt but polite
  • Let your VA knows when they are doing a good job.
• Giving appreciation to your VA, especially when they are doing a good job
• • Possibility of a bonus for them if they work through  another company like Rocket Station
• Keri talks about the possibility of an issue with an internet connection and power source. 
• • Obstacles from natural causes such as weather, typhoons, storms, etc.
• Her VA always lets her know whenever he can or cannot be contacted.
• • Excellent work ethics
• Get your daily tasks written on paper in detail.
• • So you would know how much free time you could get when you delegate the job to your VA.
  • Send it to your VA si they would understand what you need them to do.
• Make your own onboarding SOP videos.

[20:05 - 25:00] VA Hiring Platforms 

• Keri talks about multiple platforms where you could hire a VA.
• • Upwork
  • Rocket Station
  • Fiverr, Etc.
• Keri shares her daughter’s experience hiring VAs through Upwork. 
• Keri talks about all of the benefits she got from hiring VA through Rocket station.
• • Making the hiring process way easier 

[25:01 - 29:07] Increase The Engagement

• Keri shares a funny story of her experience with her VA.
• When you do virtual meetings, make sure you also pay attention to your surroundings 
• Final words from me

Tweetable Quotes:

“When you do virtual meetings, make sure you also pay attention to your surroundings and background.” - Keri Bednarz.

“Get your daily tasks written on paper in detail, so you would know how much free time you could get when you delegate the job to your VA.” -  Keri Bednarz.

“By hirin