Description

CSMs are dead. AEs are dead. Account managers? Also dead. At least, that’s what your LinkedIn feed would have you believe. In this episode, Cinthia Silva breaks down why these roles are collapsing—and what’s replacing them. We dig into AI’s role in the chaos, the myth of clean CRMs, and why automating a broken process just speeds up the failure. From full-cycle sales to the future of service desks, Cinthia doesn’t hold back.

3 Key Takeaways:

1. Role consolidation is coming – BDRs, AEs, CSMs, and AMs are merging into fewer, full-cycle roles driven by AI, cost pressure, and customer expectations.
2. AI won’t fix what’s broken – Automation only works if your underlying processes and data are clean. Otherwise, you’re just scaling dysfunction.
3. Recurring impact drives recurring revenue – Strategic discovery and value delivery aren’t optional. They’re how you earn trust—and the renewal.