In episode No. 6 on The Joy of Leadership Podcast, Dr. James Taylor sits down with Nancy Easterling, who spent 24 years in financial services as a senior vice president for Bank of America and Fifth Third Bank, before becoming a senior principal operations lead at Chick-Fil-A. As a leader at one of the most popular fast food restaurants in the country, she outlines how Chick-Fil-A shifted focus during the pandemic, how the company invests in the community, and the challenges she faced immigrating from Seoul, South Korea.
Ep. 6 Breakdown
(0:00) Introduction
(0:55) Background and leadership roles
(2:40) Leadership position Chick-Fil-A
(4:05) How Chick-Fil-A maneuvered COVID-19
(8:39) CFA’s transition from dine-in to curbside
(12:20) Employee training – It’s my pleasure!
(17:37) A faith-based organization in the corporate world
(21:34) CFA making a difference in the community
(24:27) Management and leadership principles
(31:28) Personal and family background
(37:50) Facing gender and racial challenges during career
(42:24) Navigating career options in college
(45:45) Living in the center of God’s will
