Thomas Irving, owner of Pool and Spa Superstore, joins the podcast to share his background and how he entered the pool industry, helped grow a distribution/retail business, bought the retail business, and built a customer-focused company centered on education and stress-free pool ownership. He discusses treating "sales" as educating customers, and emphasizes building relationships because Mobile runs on word-of-mouth. He also highlights the importance of a strong team, consistency, and shares personal interests like cooking and travel.
