Maximizing referrals is crucial for any business looking to expand and attract new customers. However, many misconceptions exist around the subject, including the idea that simply providing good service is enough to earn referrals. In reality, this is not the case, as offering quality service is expected by most customers.
To truly maximize referrals, it is necessary to have a systematic approach for acquiring referrals from current clients and their network. In this episode, Dr. Terri Levine dispels common misconceptions about referrals and provides a comprehensive guide on how to maximize referrals. She shares the essential elements of a referral system and explains how to implement it effectively.
Listen in and learn how to take your referral game to the next level!
Key Highlights From The Episode:
[0:50] What’s in for you in today’s episode; How to maximize referrals
[1:12] Misconceptions surrounding referrals
[1:40] #1 Just because you have good service, a client will refer others to you
[3:03] #2 People refer automatically
[3:27] How to get referrals from your client family members
[3:54] The components of a basic system for getting referrals
Golden Nuggets:
Almost everyone provides good service. So if a client family member gets good service from you, they are not going to be that impressed because they expect good service... [1:54]
Emotions significantly impact referrals. [2:09]
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