Key Takeaways:
- Give your leaders and your employees all the tools that they need to be successful and then get out of their way. Always, always look for feedback from them - positive and negative.
- Learn your customer's frustrations and try to find the moment it happens. The better you know their frustrations, the sooner you can correct them.
- If you have people that are upset - customers or employees - they're usually just passionate people. They can be passionate negatively...but they can also be passionate positively. You can influence this.
Resources and links discussed:
Learn more about NinjaZone at www.theninjazone.com
