What we talked about
You will never get the complete story from an email or a Slack message. - Karim Marucchi
- Account management for small agencies and freelancers
- Using account management as business development
- Differences between an account manager and a project manager
- Coming across to your clients as the expert
- The importance of "face time" vs email
- Using email as a followup to a conversation, not the conversation itself
- Tips for composure and "positive control" in tough conversations
- How to make client delays work in your favor
