This week’s key takeaway:
Building a customer-focused business with Jamie Damer
Episode intro:
Our guest on the show this week is a shining example of customer service. Jamie Damer is the main man at Perth Autobody Repairs, and not only does he have a mountain of brilliant online reviews… he’s also a double-award winner at the 2021 Paint & Panel Awards!
But how did his business become so good? Jamie was kind enough to share his secret sauce with us...
In this week’s episode you will learn:
-How Jamie got into the industry
-How Jamie keeps 30 companies happy
-The importance of ‘the experience’
-How Jamie gets such good reviews
-Jamie’s tips on keeping up a good team spirit
-What Jamie did to diversify
-How Jamie achieved the optimum ‘flow of the shop’
-What to outsource and what to keep in-house
-The impact the Paint & Panel award had on Jamie
Show links:
** Find Jamie on Linkedin: https://www.linkedin.com/in/jamie-damer-63344342/?originalSubdomain=au
** Perth Autobody Repairs website: https://perthautobodyrepairs.com.au/
** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at: samstreet@yaffa.com.au
** Go to www.paintandpanel.com.au to sign up for our weekly E-newsletter
** Go to www.paintandpanel.com.au/podcast to catch up on past shows and access show notes from every episode.
