This week’s key takeaway: Levelling the playing field with James Knox from APG
Episode intro: It’s not often we get to speak to someone who has such a range of experience in the industry. James Knox is currently the CEO of APG, the largest independent part supplier in Australia, but he’s also been CEO of Repairhub (a network of repair centres) and two of the country’s largest insurance companies. He’s truly been on all sides of the fence!
In today’s episode, James will focus on two major challenges facing the industry: the use of parallel parts and aftermarket parts. This is absolutely fundamental to your profit margins, and yet there are certain conventions relating to OEM parts that are barely questioned. Did you know that aftermarket parts make up 40% of the US market? Maybe we could learn something from our friends across the pond…
In this week’s episode you will learn:
-The different challenges on each side of the fence
-How to increase your profitability
-Why parts strategies from insurers should change
-The future of part supply
-How MSOs make it work
-Breaking the taboo of aftermarket parts
-How certified aftermarket parts can help you
-The insurers that allow aftermarket parts
-The different rules insurers have for different parts
-Should customers be given the choice of parts?
Show links:
** Find James on Linkedin: https://www.linkedin.com/in/james-knox-5504b24/
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