This week’s key takeaway:
Customer loyalty is your key to success - with Sudeep Aikar
Episode intro:
We’ve got a great story for you on this week’s episode. Sudeep Aikar only came to this country eight months ago, but he’s already making waves in Western Australia. The production manager/estimator at Reneew Collision Repair was recruited by our former guests Ash Jardine and Aaron Scagliotta, having worked for the likes of Jaguar Land Rover in the middle east.
Just how did a man who started repairing bicycles in India end up at the top of the industry on the other side of the world? And how does he do customer service so well that he made the finals of the Bodyshop Awards? Listen to find out!
In this week’s episode you will learn:
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Sudeep’s incredible story
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How Sudeep turned around the fortunes of a body shop
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The differences between the Asian/middle-eastern market and Australia
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The systems you need to make a customer happy
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How to exceed the expectations of a customer
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How to make the customer say ‘wow!’ when you return their car
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The net promoter score explained
Show links:
** Do you have something unique you want to share with us? Contact Paint & Panel editor Sam Street at:
samstreet@yaffa.com.au
