In this episode, Sam Street interviews Steve O'Brien from iBodyshop about how artificial intelligence can help collision repairers
We get an overview of how AI has been revolutionised following the improvement of processing power and increased accessibility to data sets, especially with the use of the cloud. The discussion explores the use of AI to assess the damage on vehicles, whether it should be written off or repaired, answering customer queries without having to wait in queue for support, and the likelihood of AI undertaking ‘boring’ jobs rather than more dynamic tasks. Steve shares how his company utilises AI to conduct progression tests and rolling out an estimation tool, as well as their launch in the UK.
We wrap up by reviewing how this can help staff to focus their efforts to improve their service, the increased use of AI in insurance, and how estimations vary from international markets utilising similar technologies.
Links & Resources:
iBodyshop
www.ibodyshop.com
AI for the boring stuff
www.paintandpanel.com.au/news/news/ai-for-the-boring-stuff
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The Edge Podcast is produced by Southern Skies Media on behalf of Paint and Panel, owned and published by Yaffa Media.
Hosts: Sam Street & Grant McHerron
Producer: Steve Visscher
Paint and Panel - © 2025
