Description

In this episode of Pearls On, Gloves Off, Mary sits down with Mike Abbott, Head of the Thomson Reuters Institute, to unpack the paradox: how can firms be thriving on paper while the ground shifts beneath them? Clients are tightening spend. Work is moving down-market and in-house. AI adoption is accelerating, especially on the client side, yet most of the industry still can't measure ROI beyond "time saved." And the biggest unresolved question hangs over everything: when tech makes legal work faster, who gets the benefit?

Mike brings the data, the patterns, and the historical context, plus a sobering signal: late 2025 showed a sharp dip in M&A alongside a rise in countercyclical practices. If you're trying to understand what's actually coming in 2026, this is your listen.

In this episode:

• Record profits… and warning lights: Why a "great year" can still mask real risk (and why it feels eerily familiar).
• The work is moving: Not just in-house, down-market into the second hundred and mid-size firms.
• AI as an efficiency engine (for now): Adoption is surging, but ROI tracking is still immature across the ecosystem.
• The billing model stalemate: If ~90% of billing is still hourly (with "creative" hourly flavors), what happens when AI collapses time-to-deliver?
• Value gap reality check: The uncomfortable stat: one in four clients say they've never experienced a law firm that delivers value - and what "value" actually means to clients.
• Legal ops as the bridge: Why the legal ops function is more critical than ever, and why it's unlikely to be a passing trend.

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