Keith joins Maria and Michelle once again this week to continue their series regarding elevating culture. On today’s episode, they delve into the ever important topic of communication by looking at some best practices, as well as some breakdowns that occur and how to work to resolve them. As Michelle notes, communication is part of the success of anything we all do, so it’s well worth this deep dive here today.
They begin by sharing the traits they have found in the best communicators with whom they have worked, and then engage in an extensive discussion regarding common communication breakdowns and how to address them. Crafting messages, best tips for deciding what to communicate, and the importance of the relationship piece are also looked at before the episode concludes with valuable advice about how to begin assessing and addressing your communication. Once again, communication is key to success, and today’s episode is key to getting your communication on track. Take the time to listen in on this fascinating and informative conversation – you’ll be glad you did.
The Finer Details of This Episode:
· Traits of the best communicators
· Common communication breakdowns such as withholding information, over sharing, lack of active listening, and wrong delivery method
· How to address them
· Crafting messages
· Best tips for deciding what to communicate
· The importance of the relationship piece
· How to start assessing and addressing your communication
Quotes:
“I would say the best communicator that I’ve had was, you know, a leader of mine where they were just super clear but they, you know, checked for clarity as well.”
“They adjust their leadership style and communication style depending on the audience that they’re talking to.”
“You can’t just have one communication style.”
“Sometimes leaders just withhold information because…they’re assholes.”
“If you want to talk about how you can get a group of people to follow you, it is by being absurdly transparent when you’ve got no f’ing clue.”
“People will fill in the blanks…with their past experiences.”
“If you are betraying your responsibility as a leader, how can I trust you?”
“I think you can deliver the same exact message, but…depending on your intent behind it, it’s going to land completely differently.”
“Communication – I’m all for it.”
“You need to encourage them to participate.”
“It’s important to you, so I’m going to make it important to me.”
“What you say, especially if you’re talking about navigating through a crisis, they’re going to pay attention to the parts that are important to them and to the parts that have had meaning to them in the past.”
“Don’t schedule a meeting or a call if you could have put it into an email.”
“What is the intent of this communication?”
“We map out all the possible FAQs that could come out of something, and then we, like, reverse engineer.”
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