Description

In this episode, Brock Weeks, founder and CEO of Savi, discusses the innovative technology behind Savi, a cloud-based video intelligence platform designed for multi-unit restaurants and retailers.

He shares his journey into the restaurant industry, the challenges faced during the early development of Savi, and the importance of understanding customer experiences through video data. Brock emphasizes the need for personal engagement in hospitality, the future of AI in the industry, and how technology can enhance rather than replace human interactions.

Takeaways

• Savi helps operators understand the moments driving results.
• AI can structure data and provide insight.
• The technology wasn't ready yet for Savi.
• We need to be able to point back to the root cause.
• We drop ship a little device for installation.
• The data is not stored on site, it's instant.
• AI allows you to gain insight extremely quick.
• We need to make sure it's easy to normalize data.
• Technology is abstracting away the mundane.
• We need to keep the human element in hospitality.

Timestamps

00:00 Introduction to Savi and Brock Weeks
02:59 Understanding Savi's Purpose and Technology
05:56 Brock's Journey to Founding Savi
08:58 Challenges in Developing Savi's Technology
11:53 Onboarding Process for Clients
14:51 Customer Experience with Savi's Technology
22:30 Introduction to Savi and Its Value
23:00 Data Reporting and Customer Experience
24:44 Rethinking Data Display for Better Outcomes
25:38 AI's Role in Enhancing Reporting
26:25 Unexpected Uses of Savi by Operators
27:34 Coaching vs. Policing in Hospitality
28:28 Cultivating Talent in the Hospitality Industry
30:29 Staying Connected to Frontline Staff
32:27 The Importance of Listening to Customers
36:19 Future Trends in Hospitality Tech
38:56 The Human Element in Technology
43:14 Leveraging AI for Efficiency
46:10 Conclusion and Final Thoughts