Each week, we come to you with ideas from the Mouse on how you can grow your business. This week, we’re exploring how Disney’s commitment to customer service ties into their payroll strategy for its 75,000 cast members.
Listen and learn strategies for how you can successfully find quality contractors for your team, the pros and cons of hiring at various price points, and how you can have employees that are just as devoted and happy as those working in the Magical Kingdom.
Listen now and discover:
- How many cast members Disney World employs and just how big an expense their payroll is (it’s hard to believe!)
- One key driving factor behind the wages Disney sets for its cast members
- How hiring for your small business is done best with a purpose and a plan
- Strategies for setting yourself up to successfully hire quality contractors
- Why reaching out to your community and network for referrals are a great way to find quality team members
- How hiring from within your community can make the onboarding process easier, faster, and less costly
- The importance of setting daily, weekly, monthly, and quarterly expectations for your new hire, and you
Your small business takeaways:
- When you’re ready to scale up and hire a contractor you need to have a purpose, plan, and budget to hire a quality team member
- There are roles you can outsource cheaply in your business, but there are others, such as customer support, that will be worth the extra money for the better overall customer experience
- Before hiring a new team member and delegating tasks, record yourself doing those same tasks so it will be quicker to train your new contractor
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