Have you ever gone to purchase something on your favorite website or had a product recommended to you only to be jaded when you have a bad customer experience? Either the website isn't working, your order is erased without explanation or it takes you an hour on hold to get to an actual customer service representative…..leaving you frustrated and sharing that bad experience with 10 of your closest friends? Now, have you ever considered the message you're putting out to potential clients through the client experience in your business? If you haven't, well you might want to give today's episode a listen.
In this episode, you'll learn:
Quote from the show - "Just think about how many more clients you could bring on if it only took you five minutes to onboard and five minutes to offboard a client. Right? Like, how many more clients could you bring on if you had a streamlined process so that you didn't feel overwhelmed bringing on more clients?"
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