In this Episode, Chris teaches you "How to provide exceptional Service" by explaining his Top Ten in session go to's.
1. Was I on time?
2. Was I in uniform and presentable?
3. Did I greet my client with a smile?
4. Did I ask open ended questions?
5. Did I set up and put away all of their weights?
6. Did I relate the workout to their intrinsic motivators?
7. Did I refill their water or get them a towel?
8. Were the conversations 90% about them?
9. Was my energy appropriate for the client?
10. Was their program prepared, updated and visible?
Did I deliver a WOW?
Connect with Chris
Instagram: cthefudge
Email: chris@projectfitness.ca
