Concierges see and hear it all, from the hilarious to the heartwarming. This week we chat with comic ex-concierges Anna Drezen and Todd Dakotah Briscoe, authors of the blog-turned-book How May We Hate You: Notes from the Concierge Desk, for the scoop on what it's really like to man the front line of travel. What do concierges really want from guests? Are kickbacks real? When should you tip, and how much? And which things should you just Google yourself?
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