CEO Matt Jensen of Vance Thompson Vision offers a candid view of what life has been like leading an organization of 200 employees across 5 states. Without question, a practice's core values are getting tested right now. Matt describes how a blend of nimble strategy and a patient-centric culture that has made the difference. In this PX Talk interview, we cover specific actions that are part of each day, from handwritten notes to doctor-led facebook live sessions. Collectively, we are going through a "pause" that's allowing individuals to step-up as leaders at all levels. The impact: new approaches to the patient experience and how we interact as we strive to improve it.
