In this episode, Dr. Len Tau sits down with Paul Chadwick, VP at PureLogic, to explore how artificial intelligence is reshaping the way dental practices operate — especially at the front desk.
Paul breaks down how PureLogic leverages AI, analytics, and automation to improve patient communication, reduce missed calls, and enhance practice efficiency. Together, they discuss what "data-driven dentistry" really means, how AI can empower rather than replace staff, and what metrics matter most for growth.
Whether you're a solo practitioner, part of a DSO, or just curious about AI's practical applications in dentistry, this conversation will give you real-world insights into using data to drive smarter decisions and better patient experiences.
Here are some of the interesting stff we talked about in this episode.
AI isn't the future—it's here now. Dental practices using AI to analyze calls and automate responses are already improving conversion rates and reducing missed opportunities.
Missed calls are hidden revenue leaks. The average practice misses 30–40% of calls, and PureLogic's data shows that following up with AI-powered text can recover many of those lost appointments.
Patient preference matters. Voice, text, and chat-based AI tools meet patients where they are, improving satisfaction and accessibility.
KPIs drive decisions. Tracking missed call rates, conversion rates, and patient engagement metrics can reveal where your practice is losing revenue—and how to fix it.
AI + people = the winning combo. The goal isn't to replace front office staff, but to free them up to focus on relationships and in-person care.
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Key Takeaways
00:40 Introduction and Sponsor Acknowledgments
01:40 Meet Paul Chadwick and PureLogic
04:50 What PureLogic Does for Dental Practices
04:55 How AI Analyzes Calls and Improves Conversions
06:30 Understanding Front Office Optimization
08:00 Voice vs. Text: Meeting Patients Where They Are
10:50 The Rise of AI Agents in Dentistry
11:55 Differentiating PureLogic from Other AI Companies
15:30 Using Data to Train and Support Front Office Teams
17:25 Key KPIs Every Practice Should Track
20:21 The Truth About Missed Calls in Dentistry
21:40 Where Practices Need the Most Help
24:53 Managing the Modern Dental Tech Stack
27:20 PMS Integrations and Vendor Consolidation
28:05 The Future of AI in Dental Operations
30:46 How AI Will Personalize the Patient Experience
31:30 Lightning Round: Quickfire Q&A with Paul Chadwick
38:17 How to Connect with PureLogic
38:47 Closing Thoughts from Dr. Len Tau
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Connect with Paul
🔗 Website: purelogic.com
📧 Email: paul@peerlogic.com
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
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