Episode 016 - Locked In - Interview with Brian Brent, Loan Officer
LOCKED IN – Anyone want to talk about mortgage forbearance? NOOOO! We're pretty much done with conversations about what you’re supposed to do during the Coronavirus. We invited Brian Brent, a loan officer at Bailey & Wood, to talk about what he is seeing on the front lines and how the Coronavirus has affected lending.
SHOW NOTES
- 01:05 – Last few episodes have been very technical with information coming at you like water from a fire hydrant. People are getting tired of updates and being told what to do.
- 01:50 – Changing the conversation to talk about the “boots on the ground perspective” from real estate professionals working right now in the field.
- 03:00 – Introducing THE one and only Brian Brent, loan officer with Bailey and Wood.
- 03:52 – Brian gives his background. Been in the business for 18 years. “The only thing I know how to do.” Jody Bleier is his partner. Linda Leverage, mom, title rep and assists Brian now. Grew up in this business. Married to Billie. 4 “fur babies”.
- 05:45 – What is the one thing Brian misses the most during quarantine? Professionally: going to closing and being in front of people, celebrating victories in person. Personally: going to the gym, miss hugs, draft beer, taking wife out.
- 09:10 – Brian’s perspective and what is he seeing. Getting “sea legs” now after a few weeks into this. Over communicating with customers. Remaining agile with circumstances. Advising customers not to take a voluntary layoff or to do it. Doing what is right for the customer. Teamwork and unrelenting effort. With those elements, you can come out of this situation smelling like a rose.
- 12:25 – What have done to adapt to Coronavirus and quarantine? Quicker on response times. More communicating with listing agents. Over communicate with all parties. Positivity. Don’t spread negative. Not marketing to a database. Turning volume up on what we already do.
- 14:05 – Did you have digital systems in place? Yes. App is available on your cell phone and access it from any device. Uploading documents and going paperless. Being there for the customer without physically being there.
- 15:05 – Cate testimonial: Their app is great. Quick updates, clear to close faster.
- 15:28 – Chase changed their requirements for credit scoring and down payment on some loans. What was your take on that? Brian: didn’t change anything substantially. Unless the virus takes a dramatic turn for the worse, maybe everyone does that. Profitability for large banks on loans is very small. They make the most money on their deposits. Loans are too much downside risk for a small profit center.
- 17:23 – Christian – Jamie Dimon.
- 17:45 – Thank you Brian for joining us today and hope to have you on again.
- 18:00 – How to reach Brian Brent: (317) 695-5353, hoosiermortgageteam@bawfg.com
- 18:49 – Brian: Quick story about appraiser and a drive-by appraisal. Came up short on value. Go the extra mile to take care of your client. Get into the homes unless you absolutely can’t.
- 20:18 – Stay strong, we are a great community, we will get through this together.
- 20:35 – WASH YOUR HANDS!
SHOW LINKS
BETWEEN THE LINES LINKS
Email
brian@brianclee.com
cate@craftsmanrg.com
Web
brianclee.com
catelee.com
realestatebetweenthelines.com
Facebook
https://www.facebook.com/groups/realestatebetweenthelines/
https://www.facebook.com/Brian-C-Lee-111822417027919/?
YouTube
https://www.youtube.com/channel/UCcv4dHU39-b5_QVVCIhbcBA?
