Chad welcomes Max Farrell, the CEO of WorkHound, a company dedicated to helping people love the work they do. The company has focused on the trucking industry since 2015, providing a real-time feedback platform that is today working with more than 20,000 drivers.
What you’ll learn about in this episode:
- How to reduce avoidable turnover of quality drivers
- The top 5 issues trending among drivers today
- How the feedback gained through anonymous surveys compares to that of internal reviews and exit interviews
- The types of issues that can cause drivers to leave
- Using driver feedback to solve hidden individual and systemic issues facing drivers
- Using people data to make people decisions instead of relying on machine data or telematics
- How addressing even minor issues shows drivers that the company is listening and trying to become better
- Why the burden is on the company and its leadership to act on the feedback they receive
- The power of good relationships and empathy in driver retention
How to connect with Max Farrell: