Can effective property management truly be the secret to real estate success?
In this episode of the Real Estate Excellence Podcast, Tracy Hayes sits down with Cindy Browning. Born and raised in Jacksonville, Cindy Browning entered the real estate world in 2013 with a passion for helping people in tough situations. She founded Mac Home Development, turning distressed properties into beautiful homes, focusing on both homeowners and neighborhood revitalization. Cindy transitioned into property management, becoming CEO of Round Table Realty Property Management. Committed to putting people before property, she’s dedicated to elevating the industry and improving the customer experience.
As CEO and mom, Cindy reveals how her past in house flipping informs her sharp eye for rental potential and repair cost forecasting, giving investors a competitive edge. But her real magic? A relentless focus on communication, transparency, and systemized operations that bring peace of mind to both tenants and landlords. Her systems-based mindset — complete with weekly team meetings and detailed workflows — is a masterclass in leadership and scaling with integrity.
Are you a real estate agent, investor, or aspiring property manager? Take notes from Cindy’s playbook and step up your game!
Highlights
00:00 – 14:29 Cindy's Origin Story & Early Real Estate Journey
14:30 – 30:58 Systems, Communication & Operational Excellence
30:59 – 44:21 Maintenance, Inspections & Vendor Loyalty
44:22 – 57:56 Tenant Placement, Screening & Referral Network
57:57 – 1:07:34 Evictions, Legal Boundaries & Red Flags
1:07:35 – 1:15:38 Pitch, Longevity & Landlord Support
Quotes:
“We may mess up, we may miss something, but we are always going to make it right.” – Cindy Browning
“Communication is everything — people just want to be heard.” – Cindy Browning
“I don’t like conflict, so my systems are built to minimize it.” – Cindy Browning
“Cheaper is not always better — we don’t upcharge for repairs because trust is worth more.” – Cindy Browning
To contact Cindy Browning, learn more about her business, and make her a part of your network, make sure to follow her on her Website.
Connect with Cindy Browning!
Website: https://www.rtrpm.com
Connect with me!
Website: toprealtorjacksonville.com
Website: toprealtorstaugustine.com
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