Description

In this episode of the HR Leaders Podcast, we sit down with Michiel van Duin, Chief People Technology, Data and Insights Officer at Novartis to discuss how the company is building a human-centered AI ecosystem that connects people, data, and technology.

Michiel explains how Novartis brings together HR, IT, and corporate strategy to align AI innovation with the company’s long-term workforce and business goals. He shares how the team built an AI governance framework and a dedicated AI and innovation function inside HR, ensuring responsible use of AI while maintaining trust and transparency.

From defining when AI should step in and when a “human-in-the-loop” is essential, to upskilling employees and creating the first “Ask Novartis” AI assistant, Michiel shows how Novartis is making AI practical, ethical, and human.

🎓 In this episode, Michiel discusses:

1. Deciding where AI ends and the human begins
2. Developing “Ask Novartis,” the company’s HR AI assistant
3. Upskilling HR with AI-first capabilities and new hybrid roles
4. Building AI governance and responsible-use frameworks at Novartis
5. Partnering across HR, IT, and strategy to align AI with business goals

🙏‍ Thanks you to our series partner - Workhuman

Discover how to Build Human-Centred Workplaces which Thrive! → https://www.workhuman.com/resources/reports-guides/the-human-centred-workplace-building-organisational-cultures-that-thrive-emea/

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