Mary J. Nestor is the author of three books, an award-winning speaker, coach and consultant. In this episode, we cover her Amazon #1 bestseller, Say It Now! Say It Right! How to Handle Tough or Tender Conversations.
Mentioned on the Show
Timestamps
(00:00:00) – Mary J. Nestor sits down with O’Brien McMahon on People Business, the podcast for HR professionals
(00:02:05) – How did Mary Nestor come up with the "Say It Now" philosophy in the first place?
(00:06:49) – What is a better way is for families to handle conversations they've been suppressing or stifling?
(00:08:33) – How do we build courage in ourselves to have difficult conversations?
(00:09:07) – Is "just have courage" the right approach, or is there's a better mindset/story we can tell ourselves to make difficult conversations feel less daunting?
(00:09:23) – What framework helps people reset their thinking around difficult conversations?
(00:11:46) – What is the "Say It Now" philosophy?
(00:13:13) – What is the difference between being nice in the right way versus the wrong way?
(00:14:57) – What’s a good way to enter a tough conversation: being direct or asking permission first?
(00:18:31) – What’s a real-world example of redirecting feedback away from personal criticism and toward performance?
(00:26:47) – What is the right approach is when dealing with someone who catastrophizes or takes any criticism as a personal attack?
(00:31:02) – What if a difficult conversation does not resolve on the first try?
(00:35:47) – What’s the right medium for difficult conversations: text, voice memos, video, or is live conversation is always better?
(00:42:43) – When we say something wrong or hurtful, what does good repair looks like?
(00:47:40) – What skills make a person always employable, according to Mary?
