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Anne Mezzenga, Co-Founder at Omni Talk shares her thoughts and insight into the move towards checkout-free stores, the impact this will have on customers and colleagues.

Simon and Anne also cover:

• Is the amazon go/fresh model repeatable for others?
• How easy it is to go checkout-free?
• Will this have an impact on customer experience?
• Will we ever see a store with no colleagues e.g. full automation?
• Trends and examples in other sectors (including an amazing new personal shopping experience)

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