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Ian Pepall, Retail Business Transformation Project Lead, gives us an insight into the world of Heart of England Co-operative and the exciting productivity journey they are embarking on. Ian and Simon cover:

• The difference between the Co-operative Group (TCG) and individual Societies
• The drive to become more centrally controlled to reduce variance across stores 
• Focusing on people development
• Current Productivity challenges and the plans to address them

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