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Claire Sporton Global Head of Customer Experience at Ardoq discusses why customer feedback is great for colleagues. The chat covers:
- Focusing on what can make a difference rather than the results
- How do you get information and feedback into the hands of teams and team leaders to drive the change?
- How do you turn your CX programme into actionable insight that drives colleague and customer engagement?
- Not incentivising things that people can't influence
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