When you or your cleaning teams break or damage something in your client’s home, how you handle it is critical. While breaking something is never part of the plan, it is part of cleaning someone’s home, which is why knowing the RIGHT way to handle these tough situations is so important.
The more your customers can trust you and your company, even when you break or damage something, the more reputable you become in your community.
In this episode of the Profit Cleaners, Brandon Condrey and Brandon Schoen discuss the right way to handle breaking or damaging items in homes -- and how you can actually turn the situation into an opportunity to improve your business.
Listen to this episode to learn how to run your cleaning business like the top 1%!
And don’t forget to subscribe!
Highlights:
[01:12] Why do things get damaged or broken in a client’s home?
[06:05] What is Traction?
[08:46] Identifying blind spots in your own cleaning business
[11:47] How does EOS (Entrepreneur Operating System) benefit cleaning companies?
[15:49] How crucial are spreadsheets and scorecards for cleaning businesses?
Links:
Website:profitcleaners.com
FB Group:Profit Cleaners
Youtube:Profit CLEANERS
Book Mentioned:
