How can you tell if your difficult customers are worth keeping? If you decide it’s time to break up with a problematic customer, what’s the right way to do that? And, most importantly, is it true that customers are ALWAYS right?
In this episode of the Profit Cleaners podcast, the Brandons will discuss the differences between difficult but still “Raving Fan” customers and those customers that are just plain difficult. Learn how to uncover the benefit of overcoming challenges in your business so that you can make your business better (and make more money because of it).
This episode is packed with insights that will help you grow your business and better engage with all types of customers. Tune in and learn from the best!
Highlights:
[01:35] Understanding what makes a difficult but still “Raving Fan” customer
[06:05] Handling customers that need high-touch personal services
[10:09] Attending to the customer's frustrations the right way
[14:13] When is the right time to fire a customer?
[19:10] Spotting the Red Flags: Types of customers to avoid at all costs
[21:40] How to break-up with problematic clients in order to protect your employees
Link:
