Ever wondered how customer reviews can transform a cleaning service into a thriving, multi-million dollar business?
Join Brandon Condrey and Brandon Schoen in this episode of the Profit Cleaners as they unravel the profound impact of customer feedback in the cleaning industry. Beyond rating the quality of service, customer reviews actually reveal so much more – and knowing what to look for in these reviews is just another way to give your cleaning business a competitive advantage…
And keep your customers loyal for years.
From establishing a robust review system to leveraging tools like Tidy Your Sales, they share insights on the best professional services for the industry and how to fuel your business growth through exceptional customer experiences.
Ready to elevate your cleaning business? Tune in now!
Highlights:
- (01:45) Adoption of a review system after using Podium, leading to significant review growth.
- (04:41) Example of a review from Brittany.
- (09:04) Review from Robin detailing benefits beyond cleaning, such as team dynamics and management convenience.
- (11:47) The value proposition of professional cleaning services versus private cleaners.
- (14:12) How positive reviews reflect the service's value and solve customer problems effectively.
- (15:44) The detailed cleaning services provided by Sandia Green Clean.
- (16:56) The emotional aspect of customer reviews, focusing on the feeling of being treated like royalty.
- (18:21) Reading a review praising the thoroughness and satisfaction of a cleaning service
- (21:11) The service to Chick-fil-A, known for its consistent quality and systematic approach.
- (22:59) The use of Tidy Your Sales for automated review management, emphasizing its impact on review generation and engagement.
- (28:03) The importance of online reviews in modern business.
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