We talk with Joe Dent about building and leading at scale in the pet industry, from a chance start at Pet Valu to running Everything Pets at Loyalty Brands. The conversation digs into change, mentorship, franchising systems, and creating fanatical fans by serving teams first.
• early lessons from mentors who lead by example
• shifting from comfort to growth mode across 1,200 stores
• embracing change and using nerves as a compass
• finding mentors across domains and learning in the field
• leaving after 25 years and choosing culture over ego
• why Loyalty Brands’ ecosystem creates compounding opportunity
• the Everything Pets portfolio and service-first strategy
• what makes a successful franchisee and who should avoid it
• groomer-first culture that drives customer love
• personal pillars of health, service, relationships, and faith
Come join the fun. Check out loyaltybrands.com and the brands Zoomin Groomin, Salty Dog, Cooper Scoopers, and Hike Doggy
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Complimentary Edwards Consulting Session: https://calendly.com/jordan-edwardsconsulting/30min
