Never Split The Difference is my favorite negotiation book I've ever read. It is packed with useful information that was learned over years of trial and error, as well as from professionals of different fields. Chris was the lead hostage negotiator for the FBI for over a decade and has become an expert in tactical empathy and communication under pressure. He teaches how to change the language of conversation in order to relate to and steer your counterpart in the direction of your goal. This is a must read.
Purchase your copy of Never Split The Difference from Amazon
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