Don't underestimate the power of good customer service! Not only can it make or break customers' opinions of your organization, it can also be instrumental in boosting your sales. Of course, making your customer service experience outstanding is easier said than done. Luckily, our returning guest Faye Horton is here to share the proven methods that will delight your customers.
Faye Saxon Horton is a Sales Strategist who has worked in Medicare Sales for more than 20 years. She owns a life insurance agency and helps people break barriers to create consistent residual income with Medicare and Final Expense sales. Faye is the author of three books, including 5 Things That are Killing Your Sales.
There are lots of statistics around customer service, which you may not know, including:
How can sales leaders and business owners focus on the customer experience to grow their business? Faye starts off the podcast by revealing the methods that will help you zero in on the right things. What features and offerings matter most to your customers? How should you train your customer-facing employees regarding their interactions with your prospects and clients? Faye offers her best advice here.
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