On this week’s episode of Grease the Wheels, Uncle Jimmy goes over what complaints customers have about Service Advisors on an industry wide basis. Turns out customers and technicians are in agreement on a lot of this list! From diagnosing from the chair and being wrong, to not getting the entire story on upcoming issues and incomprehensible promise times - the rift in the perception of what we do to the public eye begins and ends with the Service Advisors. Uncle Jimmy pitches a few lines that all service advisors should add to their customer interaction such as: “Barring any unforeseen circumstances…”, and removing such phrases as “goodwill repair”. That is of course if you can find one at all! Let us know on facebook what service advisors can do that will make both their lives and our lives easier!
Also Uncle Jimmy proposes the terrifying new concept of “Monday the 13th” and does a terrible impression of Anthony Kiedis.
This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!
