Make no mistake about it: a patient’s perceived overall experience at your practice will make or break your reputation online and be the most critical factor in whether they choose to come back (or not).However, you’d be surprised how many elements of your practice can significantly impact the patient experience. From scheduling appointments online or entering your patient portal to an interaction with the front desk to your website being ADA-compliant, even the look and feel of your lobby will influence how a patient feels after they leave your office.Bottom line: if you frustrate your patients right out of the gate (online or in person), they are going to go somewhere else.The solution?Make your patients the heroes of your story. Do everything in your power to anticipate their needs and make their lives easier at every turn whether it’s scheduling that first appointment to mobile-friendly web design or your billing department lending a compassionate ear and a warm smile. At the end of the day, it’s the little things you do for your patients that will add up and differentiate you from the competition.In this week’s episode, Jennifer and Corey share 25 ways you can improve the patient experience to attract new patients and retain the ones you have.
