Lillian Rafson got caught up in the press, the awards, and the pressure of "what's next," and grew her team faster than her demand could support. When growth plateaued, she had to lay people off to save the company, and then had to learn the hardest lesson of her career: she is not her business.
Key Takeaways:
Pack Up + Go's decision to stay fully bootstrapped, funded entirely by customer prepayments rather than outside capital, forced Lillian to keep profitability and client satisfaction in constant balance instead of chasing growth for its own sake, a discipline that ultimately saved the company when demand plateaued after the pandemic travel boom.
