Hey CX Nation,
In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA.
Jam powers the complete software development lifecycle, with AI that eliminates 84% of bug reproduction tasks, so your engineers can ship clean code faster.
Jam AI adds the relevant logs and steps to make every bug report actionable. With integrations with best-in-class issue trackers & other product management tools, Jam fits right into EPD workflows.
In this episode, Matt and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.
**Episode #272 Highlight Reel:**
1. 1-click bug reports devs love
2. Go from testing to production more efficiently
3. Implementing tech changes within an organization
4. Building playbooks to guide your team & create CX consistency
5. Leveraging feedback to build high-performing teams
Click here to learn more about Matt Rubright
Click here to learn more about Jam.dev
Huge thanks to Matt for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future.
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