Description

If you're still relying on check calls and spreadsheets to track freight, you're already behind. 

In this episode, Chain’s EVP of Sales, Kevin Coomes, joins the show to break down how his team is building AI-powered tools that make life easier for freight brokers, from exception management to proactive customer communication. We also dig into the origin of Chain, how their Autopilot tool works inside your TMS, and why eliminating noise is the real key to broker productivity. 

Key takeaways: 

• Most freight brokers still rely on outdated, reactive methods like manual check calls. 
• Chain uses AI to centralize communication and automate exception management directly inside the TMS. 
• Autopilot is designed to work in the background, taking care of low-value tasks so brokers can focus on what matters. 
• Visibility doesn’t just mean tracking freight—it means proactively alerting stakeholders before problems arise. 
• The freight future is about cleaner data, less busywork, and platforms that help you grow.

LINKS:

• Kevin's LinkedIn
• Chain's Website

WATCH THE FULL EPISODE HERE

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