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Doug McMillon says that Walmart is pivoting to becoming a shared services platform for customers. Is this the end of the store as we know it? It's a new mindset for a new decade. We are living in a time of radical transformation: Services at Costco represent 20 percent of sales, clocking in at $30 billion last year. And the real key to services is membership, which has its embedded benefits and creates super loyalty to the brand. What's more, services are the perfect formula for convenience and curation from a trusted brand for time-starved customers who want to limit their exposure in a post-pandemic marketplace. Listen in as Robin Lewis and Shelley E. Kohan, TRR chief strategist, explore the next generation of retail services and why they are more important than ever today.
For more strategic insights and compelling content, visit TheRobinReport.com where you can read, watch, and listen to content from Robin Lewis and other industry experts.
Be sure to follow us on LinkedIn and Twitter for the latest from Robin Lewis and The Robin Report.
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For more strategic insights and compelling content, visit TheRobinReport.com, where you can read, watch, and listen to content from Robin Lewis and other retail industry experts, and be sure to follow us on LinkedIn and Twitter.
