CX Today's Charlie Mitchell introduces a discussion about contact center AI, and the opportunities and risks for insurers. For this conversation, he's joined by two industry experts:
- Jacob Gardiner, Senior Account Executive for Insurance and Financial Services at Puzzel
- Simon Foot, Head of Customer Contact Transformation at PA Consulting
During the video both contact center experts consider:
- Where are the current opportunities for insurers to leverage AI within their contact center experiences?
- When might insurers realize the need to better focus their AI efforts in the contact center?
- Examples of insurers leveraging contact center AI to excellent effect
