Description

Watch on YouTube.

CX Today's Charlie Mitchell hosts Edgar Polak, IT Area Manager at DPG Media.

We walk through DPG Media's CCaaS migration, and discuss:

• Challenge's of DPG Media's on-premises environment. 
• DPG Media's radical CCaaS migration approach, vendor selection process, and results. 
• Lessons for other contact centers migrating complex architectures to the cloud.

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