CX Today's Charlie Mitchell hosts Jay Patel, VP & GM of Webex CPaaS Solutions, discussing how CPaaS is changing CX.
In doing so, we consider:
- What is CPaaS?
- What is it allowing customers to do, which they couldn't before?
- What changes in the market have paved the way for the growth of CPaaS?
- How will the rise of 5G push CPaaS growth further?
- Examples of exciting CPaaS use cases
- 2023 predictions for CPaaS
