Description

Watch on YouTube.

CX Today's Kieran Devlin is joined by MaxContact's CEO Ben Booth and VP of Engineering Matt Yates to discuss AI's impact on the contact centre.

In this session, they discuss:

• The topics range from how AI might impact both the customer and agent experience
• How it will affect companies' security and compliances policies
• What the future holds for AI in the contact centre

If you're looking for more information on this topic visit https://www.maxcontact.com

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