CX Today's Susie Harrison hosts Dave Hampton, Head of Managed Services at Ultima Business Solutions, to explore their evolutionary and mutually beneficial partnership with Bright Pattern.
In this session we cover:
- How Bright Pattern's solutions have impacted Ultima's business operations and customer experience
- Some of the key challenges or pain points that Ultima was looking to address by implementing Bright Pattern's technology
- The measurable benefits seen by Ultima since working with Bright Pattern
- How their partnership will continue to evolve
