Description

CX Today's Charlie Mitchell hosts Frank Sherlock, VP International at CallMiner.

In this session, we consider the current state of CX, discussing:

• Key takeaways from CallMiner's latest CX research
• The lack of believe in CX across many organisations
• Notable CX delivery challenges
• Reasons for hope in the future of CX

If you're interested in downloading the report that this conversation centers on, visit this page.