Description

Watch on YouTube.

CX Today's Charlie Mitchell hosts Gershwin Exeter, VP of Global Services at Thrasio and Andrew Pryfogle, Founder & CEO of CX Effect.

We walk through Thrasio's customer experience tech stack transformation, and discuss:

• Thrasio's customer experience vision. 
• How it delivers on that through people, process, and tech. 
• Changes Thrasio has made to its tech environment. 
• Choosing the right transformation partner. 
• Transformation lessons for industry peers.

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