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If you've got any sort of interest in the hospitality and leisure industry, there's a good chance you'll be aware of Bob O'Connor and his work.

After starting his career in retail, he went on to develop an acute sense of what works and what doesn't when creating guest experiences. His most renowned project is Port Lympne Reserve, which he transformed from a business losing £3 million per annum to a hugely profitable resort in less than three years.

Simply put, he's a hospitality genius, and it was a privilege to chat with him for an hour. It's our longest episode yet, but we urge you to listen all the way through.

Points of discussion:

• How he got into the industry.
• How he turned Port Lympne Reserve around, from losing £3 million per year to a hugely profitable business in less than 3 years.
• Why you shouldn’t aim for 100% occupancy at your site.
• Advertising on the London Underground.
• His biggest failures.
• His most important mentors.
• The common mistakes he sees hospitality businesses making.

Links

• Visit Glampitect's website
• Check out Glampitect's Facebook page
• Take a look at Glampitect's Instagram page
• Visit Glampitect's LinkedIn page
• Join Glampitect's Facebook group
• Check out Port Lympne Reserve
• Take a look at Bob's website

Contact

• Email Glampitect: contact@glampitect.co.uk  
• Call Glampitect: 01312029002 

This episode is powered by Sage Outdoor Advisory the industry leaders in feasibility studies and appraisals.

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