Ready to change how a towing company grows, leads, and earns trust? We sit down with Jeff Bauer, president of Cardinal Legacy Group, to unpack how a small A-to-B operation modeled itself after local giants, then earned the chance to carry those legacies forward through disciplined acquisitions in St. Louis, Kansas City, and Naples. The story isn’t just expansion—it’s the playbook behind it: align people to strengths, train for leadership at every level, and protect an industry’s reputation with daily, repeatable standards.
Jeff takes us inside the system that powered the jump from 11 trucks to a regional footprint. We dive into the leadership retreat in Cape Coral—two days focused on conflict resolution, temperaments, and practical tools influenced by John Maxwell’s principles. You’ll hear how a 10-minute survey saved a career by moving a struggling service writer into a high-performing accounting role, why blind spots quietly cap performance, and how to turn big-picture vision into steps your team can execute. It’s real talk about culture, safety, dispatch under pressure, and the habits that make professionalism visible to customers and partners.
We also connect the dots between values and growth. 2019’s $10M milestone became north of $60M within five years by multiplying leaders, not just locations. That kind of scale demands clear hiring profiles, onboarding that teaches judgment, and managers who coach rather than micromanage. Whether you run light-duty recoveries, heavy-duty rotations, or a service business outside towing, you’ll find a framework for building trust, reducing turnover, and delivering consistent results.
If you’re ready to remove blind spots, give your team a path, and lead with integrity, press play—and then share this with a manager who’s ready for the next level. Explore upcoming dates at CardinalLegacyTowing.com/backslash events, check our free deep dives on the American Towing and Recovery Institute YouTube channel, and subscribe to catch new trainings and conversations as they drop. Your move: what leadership habit will you build this week?
