This episode is a special cross-post from the DSO Secrets Podcast, hosted by Ken Kaufman. Ken sits down with Prosperident's David Harris, Wendy Askins, and Amber Weber to tackle one of the most consequential challenges facing Dental Support Organizations today: how do you hire staff across multiple locations without importing a theft or embezzlement problem?
For DSOs, the hiring stakes are particularly high. A single bad hire who understands how to exploit the looser oversight that can come with multi-location management can cause losses far exceeding what a solo practice would experience. The Prosperident team draws on their investigations across hundreds of dental organizations to explain exactly where the risk concentrates and what to do about it.
Topics covered include:
About Ken Kaufman and DSO Secrets: Ken Kaufman is the host of the DSO Secrets Podcast, a leading resource for dental support organization executives and operators. The show covers finance, operations, strategy, and the human side of running a multi-location dental business.
To learn more about Prosperident's work with DSOs and solo practices, visit www.prosperident.com or schedule a consultation at www.prosperident.com/meetwithdavid.
Timestamps:
0:00 - Introduction / Show open
0:00 - Why DSOs face unique and amplified hiring risks compared to solo practices
8:00 - The employee profiles most associated with embezzlement in group dental set
16:00 - How to conduct background checks that actually surface relevant history
20:45 - The questions most hiring managers don't ask
24:00 - How reference checking has changed and how to get real information from for
32:00 - The internal controls DSOs must implement to deter theft at scale
40:00 - What to do when you suspect a recent hire is already stealing
45:10 - Closing / How to contact Prosperident
